Responsible Gambling

At BingBong, we are dedicated to providing an entertaining and responsible gaming environment. We recognise that for most people, gambling is a form of recreation, a fun pastime. However, we also understand that for a small minority, it can lead to problems. Our commitment to responsible gaming is integral to our operations, ensuring the well-being of our players remains a top priority. We implement various tools and policies designed to help you manage your play, maintain control, and gamble safely. This page outlines the measures we have in place and offers guidance on how you can gamble responsibly.

Identifying problem gambling early is crucial. It is not always obvious, and individuals may try to conceal their difficulties. Be aware of the following indicators, both in yourself and in others:

• Spending more money or time gambling than you can afford or intended.
• Chasing losses, trying to win back money you have lost.
• Gambling affecting your work, studies, or relationships.
• Feeling anxious, guilty, or depressed because of gambling.
• Lying about your gambling activities.
• Borrowing money or selling possessions to gamble.
• Neglecting responsibilities or personal hygiene due to gambling.
• Finding it difficult to stop or control your gambling.

If you recognise any of these signs, it is important to seek help. Ignoring the issue will not make it disappear.

Gambling should always be a source of entertainment, not financial strain or emotional distress. To keep your gambling enjoyable and controlled, consider these practices:

• Gamble for entertainment, not to make money: View gambling as a leisure activity with a cost, similar to going to a concert or cinema.
• Set a budget and stick to it: Decide how much you can afford to lose before you start and do not exceed that amount.
• Never chase losses: Accept that losses are part of gambling and do not try to win back money you have lost.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment.
• Avoid gambling when stressed or upset: Emotional states can impair judgment.
• Do not gamble under the influence: Alcohol or drugs can cloud your decision-making.
• Take frequent breaks: Step away from the game regularly to clear your head.

BingBong provides tools to help you manage your spending effectively. You can set financial limits on your account, ensuring you never exceed what you are comfortable losing. These limits can be set for various periods:

• Deposit Limits: Restrict the maximum amount of money you can deposit into your BingBong account over a daily, weekly, or monthly period.
• Loss Limits: Define the maximum amount of money you can lose over a daily, weekly, or monthly period. Once this limit is reached, you will be prevented from placing further bets until the period resets.
• Wager Limits: Control the total amount of money you can wager over a daily, weekly, or monthly period.

You can adjust these limits at any time through your account settings. Decreases to limits are usually effective immediately, while increases typically involve a waiting period to give you time to reconsider, in line with our licensing authority's requirements.

If you feel you need a short break from gambling, BingBong offers "Time-Out" or "Cool-Off" options. This feature allows you to temporarily suspend your account for a defined period, such as 24 hours, 1 week, or 1 month. During a Time-Out, you will not be able to log in, deposit funds, or place bets. This gives you an opportunity to step back and regain perspective without committing to a longer self-exclusion. Your account will automatically reactivate once the selected period ends.

For those who feel their gambling is becoming problematic, BingBong offers a comprehensive self-exclusion program. Self-exclusion allows you to voluntarily close your account and prevent yourself from gambling for a more extended period, typically 6 months, 1 year, 3 years, or 5 years. During a self-exclusion period:

• Your account will be immediately closed, and you will be unable to log in.
• You will be removed from all marketing communications.
• We will take all reasonable steps to prevent you from opening new accounts with us.

This is a serious commitment, and once activated, self-exclusion cannot be reversed until the chosen period has fully elapsed. We strongly recommend considering self-exclusion if you are struggling to control your gambling. For information on activating self-exclusion, please visit the Responsible Gaming section within your account or contact our customer support team.

BingBong is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 (or the legal age of majority in their jurisdiction) to open an account or gamble with us. We employ robust age verification procedures during registration, including requesting identification documents. We also recommend that parents and guardians take steps to prevent minors from accessing gambling sites:

• Use filtering software to block access to gambling websites.
• Keep your login details secure and do not share them with minors.
• Educate children about the risks of underage gambling.
• Monitor their online activities.

If you suspect a minor is gambling on our site, please contact us immediately.

To help you keep track of your time spent gambling, BingBong offers "Reality Checks" or "Session Reminders". This feature provides periodic pop-up messages during your gaming session, informing you of the time you have been playing and your net winnings or losses during that session. You can set the frequency of these reminders (e.g., every 30 minutes, every hour). The Reality Check allows you to pause, reflect on your play, and decide whether to continue or take a break. This tool is designed to promote conscious decision-making and prevent you from losing track of time.

If you are unsure whether your gambling habits are healthy, taking a self-assessment can provide valuable insight. Consider the following questions honestly:

• Do you spend more money or time gambling than you intended?
• Do you ever feel guilty or regretful about your gambling?
• Have you tried to cut down on gambling but failed?
• Has gambling caused problems in your relationships or work?
• Do you borrow money or sell possessions to gamble?
• Do you feel the need to gamble with increasing amounts of money to get the same thrill?
• Do you gamble to escape from problems or feelings of sadness?
• Have you ever lied to cover up the extent of your gambling?

Answering "yes" to several of these questions may indicate a potential problem. This is not a diagnostic tool, but it can be a useful starting point for reflection and seeking further assistance if needed. Remember, help is available, and taking the first step is often the most difficult but most rewarding.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)